Mission To help you in achieving your financial freedom
B. Details of business transacted by the Investment Adviser with respect to the investors.
To enter into an agreement with the clientproviding all details including fee details, aspect of Conflict of interestdisclosure and maintaining confidentiality of information. To do a proper and unbiased risk – profilingand suitability assessment of the client. To obtain registration with Know Your ClientRegistration Agency (KRA) and Central Know Your Customer Registry (CKYC). To conduct audit annually. To disclose the status of complaints in itswebsite. To disclose the name, proprietor name, type ofregistration, registration number, validity, complete address with telephonenumbers and associated SEBI regional/local Office details in its website. To employ only qualified and certifiedemployees. To deal with clients only from official number To maintain records of interactions, with allclients including prospective clients (prior to onboarding), where anyconversation related to advice has taken place.
C. Details of services provided to investors Onboarding of Client so Sharing of agreement copyo Completing KYC of clients Disclosure to Client so To provide full disclosure about its business, affiliations,compensation inthe agreement. To not access client’s accounts or holdings for offering advice.o To disclose the risk profile to the client.To provide investment advice to the clientbased on the risk-profiling of the clientsand suitability of the client.
D. Details of grievance redressal mechanism andhow to access it i. In case ofany grievance / complaint, an investor should approach the concerned InvestmentAdviser and shall ensure that the grievance is resolved within 30 days. ii. If theinvestor’s complaint is not redressed satisfactorily, one may lodge a complaintwith SEBI on SEBI’s 'SCORES' portal which is a centralized web based complaintsredressal system. SEBI takes up the complaints registered via SCORES with theconcerned intermediary for timely redressal. SCORES facilitates tracking thestatus of the complaint. iii. With regard to physical complaints, investorsmay send their complaints to: Office of Investor Assistance and Education,Securities and Exchange Board of India, SEBI Bhavan, Plot No. C4-A, ‘G’ Block,Bandra-Kurla Complex, Bandra (E), Mumbai - 400 051.
E. Expectations from the investors(Responsibilities of investors)Do’s i. Always deal with SEBI registeredInvestment Advisers. ii. Ensure that the Investment Adviserhas a valid registration certificate. iii. Check for SEBI registrationnumber. Please refer to the list of all SEBI registered Investment Adviserswhich is available on SEBI website in the following link: https://www.sebi.gov.in/sebiweb/other/OtherAction.do?doRecognisedFpi=yes&intmId=13) iv. Pay only advisory fees to yourInvestment Adviser. Make payments of advisory fees through banking channelsonly and maintain duly signed receipts mentioning the details of your payments. v. Always ask for your risk profiling before accepting investment advice. Insist that Investment Adviser provides advisory strictly on the basis of your risk profiling and take into account available investment alternatives. vi. Ask all relevant questions andclear your doubts with your Investment Adviser before acting on advice. vii. Assess the risk–return profile ofthe investment as well as the liquidity and safety aspects before makinginvestments. viii. Insiston getting the terms and conditions in writing duly signed and stamped. Readthese terms and conditions carefully particularly regarding advisory fees, advisoryplans, category of recommendations etc. before dealing with any InvestmentAdviser. ix. Be vigilant in your transactions. x. Approach the appropriateauthorities for redressal of your doubts / grievances. xi. InformSEBI about Investment Advisers offering assured or guaranteed returns. Don’ts xii. Don’t fall for stock tips offeredunder the pretext of investment advice. xiii. Donot provide funds for investment to the Investment Adviser. xiv. Don’tfall for the promise of indicative or exorbitant or assured returns by the InvestmentAdvisers. Don’t let greed overcome rational investment decisions. xv. Don’tfall prey to luring advertisements or market rumors. xvi. Avoiddoing transactions only on the basis of phone calls or messages from anyInvestment adviser or its representatives. xvii. Don’ttake decisions just because of repeated messages and calls by Investment Advisers. xviii. Donot fall prey to limited period discount or other incentive, gifts, etc.offered by Investment advisers. xix. Don’trush into making investments that do not match your risk taking appetite andinvestment goals. xx. Donot share login credential and password of your trading anddemat accounts with the Investment Adviser.InvestorCharter in respect of Investment Adviser (IA)
Grievance redressal policy
Client’s queries / complaints may arise due to lack of understanding or a deficiency ofservice experienced by clients. Deficiency of service may include lack ofexplanation, clarifications, understanding which escalates into shortfalls in the expected delivery standards, either due to inadequacy of facilitiesavailable or through the attitude of staff towards client.
1. Clientscan seek clarification to their query and are further entitled to make acomplaint in writing, orally or telephonically. An email may be sent to the Client Servicing Team on firstname.lastname@example.org. Alternatively, the Investor may call on +91-76191 10771 2. A letter may also be written with their query/complaint and posted at the belowmentioned address: 2308 D Sector E Sudama Nagar Indore M.P. 452009 3. Clients can write to the Investment Adviser at email@example.com if the Investor does not receive a response within 10 business days of writing to the Client Servicing Team. The client can expect a reply within 10 business days of approaching the Investment Advisor. 4. Incase you are not satisfied with our response you can lodge your grievance with SEBI at http://scores.gov.in or you may also write to any of the offices of SEBI. SCORES may be accessed thorough SCORES mobile application as well, same can be downloaded from below link:https://play.google.com/store/apps/details?id=com.ionicframework.sebi236330